Overview
Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase and delivery, we can’t offer you a refund or exchange.
We want you to be fully satisfied with your purchase. If you are not, you may return the item under the following conditions:
- Returns must be initiated within 5 days of receiving the product.
- The item must be in its original condition, with no stains, smells, or damages.
- Items must include all original tags and packaging.
- The return shipping fee will be handled by the customer.
Once we receive and inspect the returned item, a refund will be processed to your original payment method. Please note that items failing to meet these conditions may not be eligible for a refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at koizenstores@gmail.com and send your item to: No 20 ejekwuigwe close iboloji rumuigbo.
Need help?
Contact us at koizenstores@gmail.com for questions related to refunds and returns.